Referral for service
To find out whether you are eligible for any of Council's services, you first need to make a referral.
The way to make a referral depends on your age and whether you are an existing client of Merri-bek's Aged and Community Support Service.
Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent.
New clients under 65 year of age, or over 50 years or under if Aboriginal or Torres Strait Islander
As of 1 March 2018, the National Disability Insurance Scheme (NDIS) is live in Merri-bek.
If you are under 65 years of age, or are under 50 years of age if Aboriginal or Torres Strait Islander, and are seeking support services, you need to contact the National Disability Insurance Scheme (NDIS) on 1800 036 377 to test for eligibility.
It is expected to take up to 12 months for eligible people with disability to enter the NDIS. During this transition, Moreland City Council may provide short-term funded services for 3 months in certain circumstances while eligibility is being tested.
If you have a query or need more information:
- Speak with the NDIS Transition Officer at Merri-bek City Council on 9240 2338.
- Check for an NDIS information session being held in the Merri-bek area.
New clients over 65 years of age, or over 50 years of age if Aboriginal or Torres Strait Islander
If you are aged over 65 years, or are over 50 years of age if Aboriginal or Torres Strait Islander, and are not an existing client of a Merri-bek Aged and Community Service, you must register as a My Aged Care user before you can access programs and support from Merri-bek City Council.
My Aged Care is the main entry point to the aged care system in Australia for new clients. It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services.
Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register.
If you are an existing client of a Merri-bek Aged and Community Service and would like to enquire about or request an additional service, phone 9240 2302 to speak with your Team Leader contact.