Home, personal and respite care

 Support services

Council provides the following support services to eligible residents.

COVID-19 response for Merri-bek City Council Home Care Services

Moreland continues to provide Home Care services during the coronavirus pandemic, taking all the relevant safety precautions to keep our residents and staff safe. This might include providing meals or doing your shopping for you.  If you or anyone you know needs support during this time please call our Aged and Community Support team on 9240 2302 to discuss eligibility.

Help at home

Council offers a number of services providing help around the home, from household cleaning jobs, help with shopping and assistance in the bathroom or getting dressed. 

Council can assist with many small and basic household maintenance tasks that do not require a qualified tradesperson.

Delivered meals

Council’s delivered meals service delivers healthy three-course meals to residents in their home. This service is for people who are finding it difficult to shop or cook for themselves.

See delivered meals for more information.

Respite support

Council's respite service provides support for a person whose family or main carer need a short break.

How to request a service

To request support around the home from Council, you first need to make a referral.

The way to make a referral depends on your age and whether you are an existing client of a Merri-bek Aged and Disability Service.

See referral for service for further information.

The Aged and Disability Services brochure (PDF 268Kb) outlines the full range of Council services.

Home and community care - for younger people


We also deliver care and support to eligible community members - as part of a program jointly funded by the State and Federal governments.

This program provides basic support and maintenance to those living at home, and is targeted towards people aged under 65 and those aged under 50 who are Aboriginal or Torres Strait Islander. The purpose of this program is to support individuals to be more active and independant at home and in the community.


Individuals will participate in a Living at home assessment, which is holistic, and person-centred assessment conducted by a health professional.

They will work together to develop and identify what’s important to and for the clients to remain living independently at home. The assessment process will include the client and other persons if required/appropriate.

The assessment will normally take place in the client’s home.

Services you can access as part of this program

  • Assessment – initial assessment to confirm eligibility for the program and assistance to help you work out what you need
  • Access & Support- Short term support for those who have additional needs that are more complex and help to understand and access the support services
  • Allied Health- Referrals for Occupational Therapy, Physiotherapy, Podiatry, Dietetics, Nursing
  • Domestic Assistance – help around the home with cleaning
  • Delivered meals – prepared meals
  • Personal care – assistance in the shower
  • Property Maintenance – handy person service (not regular lawn mowing or gardening)
  • Personal alert/alarm- assessment for Government funded alarms for those eligible
  • Respite Care – providing the carer with a break
  • Meal Preparation – support to prepare meals to cook at home
  • Shopping assistance escorted/unescorted
  • Social Support – includes groups and activities to get your more connected with others in the community

Do you want to learn more?

For further information and to discuss eligibility contact Merri-bek City Council Assessment Services Intake Officer on 9240 2338 or intakehomecare@moreland.vic.gov.au