Get Council information in nine community languages over the phone with Language Link, at Customer Service Centres and in Council’s translated web pages.
Translated information on the Council website
Council gives you information in Arabic, Cantonese, Greek, Hindi, Italian, Mandarin, Punjabi, Turkish, and Vietnamese.
Language Link on the telephone
Language Link is a telephone interpreting service for Merri-bek’s community languages.
Phone the Language Link contact number for your language. An interpreter will contact Council and interpret for you as you speak with a Council officer.
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You can also write to Council in your own language and Council translates the document.
Language Link when you visit a Customer Service Centre
Tell staff the language you require. They will contact an interpreter to assist with communication or they can connect you to a recorded message on various topics such as rates, rubbish, recycling and community services in your own language.
Language Aides are bilingual Council Officers who provide basic interpreting services to citizens of Merri-bek who have difficulty communicating in English or prefer to communicate in a language other than English.
Current languages offered are Arabic, Greek, Italian and Turkish.