Language services

Get Council information in nine community languages over the phone with Language Link, at Customer Service Centres and in Council’s translated web pages.

Translated information on the Council website

Council gives you information in Arabic, Cantonese, Greek, Hindi, Italian, Mandarin, Punjabi, Turkish, and Vietnamese.   

Language Link on the telephone

Language Link is a telephone interpreting service for Merri-bek’s community languages.

Phone the Language Link contact number for your language. An interpreter will contact Council and interpret for you as you speak with a Council officer.

Arabic 9280 1913 Arabic
Chinese 9280 1910 Cantonese
 Greek 9280 1912 Greek
 Hindi 9280 1918 Hindi
Italian 9280 1911 Italian
Mandarin 9280 0750 Mandarin
Punjabi 9280 0751 Punjabi
 Turkish 9280 1914 Turkish
 Vietnamese 9280 1915 Vietnamese
  9280 1919 Other languages

You can also write to Council in your own language and Council translates the document.

Language Link when you visit a Customer Service Centre

Tell staff the language you require. They will contact an interpreter to assist with communication or they can connect you to a recorded message on various topics such as rates, rubbish, recycling and community services in your own language.

Language Aides

Language Aides are bilingual Council Officers who provide basic interpreting services to citizens of Merri-bek who have difficulty communicating in English or prefer to communicate in a language other than English.

Current languages offered are Arabic, Greek, Italian and Turkish.