Glenroy Customer Service Centre

Glenroy Customer Service Centre is at 796N Pascoe Vale Road, Glenroy.

At a Customer Service Centre you can ask about Council services, pick up information and make any Council payment including rates, permit fees, dog and cat registration and parking fines.


The Glenroy Customer Service Centre has reopened as of Monday 18 January, 2021.

Opening hours: Monday to Friday, 8:30am to 5pm. Closed public holidays.

Please note: we are not accepting cash payments at this centre. You can still pay by cheque, EFTPOS or credit card (VISA/Mastercard).

If you wish to make a cash payment, please visit the Moreland Civic Centre in Coburg. You can also pay in cash by taking your bill to any Australia Post.

We're still available to provide you with information and services:

You can access urban planning advice via phone (03) 9240 1111 or viewing advertised plans online.


Parking and transport

A limited amount of time-restricted parking is available in Pascoe Vale Road, Wheatsheaf Road and Post Office Place. Off-street parking is accessible from Belair Avenue and Lytton Street as well as Dowd Place.


There is a bus stop on Pascoe Vale Road.

Take bus routes:

  • 513 Glenroy to Eltham
  • 534 Merlynston to Glenroy via Hartington Street and Melbourne Avenue
  • 536 Gowrie to Glenroy via Hartington Street and Melbourne Avenue, and
  • 542 Roxburgh Park to Oak Park Via Lytton Street and Belair Avenue.


Glenroy Station is a 5-minute walk. It is on the Broadmeadows train line.


Bicycle parking is available on Pascoe Vale Road and throughout Glenroy Shopping Centre.

Council contact details

Online form

Report an issue or request a service
After submitting the online form you are provided with a request number.


9240 1111 (24 hours)
Business hours enquiries and urgent after hours issues, like dog attack or fallen tree

Accessible options

TTY: Phone 133 677
Speak and listen: Phone 1300 555 727
Internet relay users: Connect to National Relay Service

Ask for (03) 9240 1111

Fax: (03) 9240 1212

Postal address: Locked Bag 10, Merri-bek Vic. 3058 Australia

Submit application documents or information Use this form only to send Council application documents or information. Do not use this form to report an issue.