Brunswick Customer Service Centre

Brunswick Customer Service Centre is at 233 Sydney Road, Brunswick.

In the same buildings as the Brunswick Customer Service Centre, you will also find:

At a Customer Service Centre you can ask about Council services, pick up information and make any Council payment including rates, permit fees, dog and cat registration and parking fines.


The Brunswick Customer Service Centre has reopened as of Monday 18 January, 2021.

Opening hours: Monday to Friday, 8:30am to 5pm. Closed public holidays.

Please note: we are not accepting cash payments at this centre. You can still pay by cheque, EFTPOS or credit card (VISA/Mastercard).

If you wish to make a cash payment, please visit the Moreland Civic Centre in Coburg. You can also pay in cash by taking your bill to any Australia Post.

We're still available to provide you with information and services:

You can access urban planning advice via phone (03) 9240 1111 or viewing advertised plans online.


Parking and transport

A limited amount of time-restricted parking is available in Sydney Road, Dawson Street and Glenlyon Road.


There are bus stops on nearby side streets off Sydney Road.

Take bus routes:

  • 504 Moonee Ponds to Clifton Hill via Brunswick Road
  • 506 Moonee Ponds to Westgarth via Dawson Street
  • 508 Ponds to Alphington Station via Victoria and Blyth Streets, and
  • 509 West Brunswick to Sydney Road via Hope Street.


Jewell and Brunswick Stations are a 10-minute walk. They are on the Upfield train line.


Tram stop number 21 is at the Dawson Street/Glenlyon Road and Sydney Road intersection. Route 19 goes to North Coburg and the City.


The Upfield bike path is a 5-minute ride. Exit at Dawson Street. Bicycle parking is at the front and side entrances.

Council contact details

Online form

Report an issue or request a service
After submitting the online form you are provided with a request number.


9240 1111 (24 hours)
Business hours enquiries and urgent after hours issues, like dog attack or fallen tree

Accessible options

TTY: Phone 133 677
Speak and listen: Phone 1300 555 727
Internet relay users: Connect to National Relay Service 

Ask for (03) 9240 1111

Fax: (03) 9240 1212

Postal address: Locked Bag 10, Merri-bek Vic. 3058 Australia

Submit application documents or information. Use this form only to send Council application documents or information. Do not use this form to report an issue.