Contact us

Opening Hours: Coburg, Brunswick and Glenroy

Monday: 8:30am to 5pm

Tuesday: 8:30am to 5pm

Wednesday: 8:30am to 5pm

Thursday: 8:30am to 5pm

Friday: 8:30am to 5pm

Please note: we are not accepting cash payments at our Brunswick Customer Service Centre and our Glenroy Customer Service Centre. You can still pay by cheque, EFTPOS or credit card (VISA/Mastercard). If you need to pay by cash, please visit our Moreland Civic Centre in CoburgYou can also pay in cash by taking your bill to any Australia Post.

Visitors are asked to sanitise their hands on arrival and maintain social distancing. Visitors are encouraged to wear masks if you cannot physically distance by 1.5 metres. 

You can view our online services for information on bins and collections, new pet registrations, planning enquiries and more.

Call us for customer service assistance

We're still available to provide you with information and services through our other communication channels:

You can access urban planning advice via phone (03) 9240 1111 or viewing advertised plans online.

Recycling at our customer service centres

You can also drop off your household ‘hard to recycle’ items into our yellow recycling stations at Coburg, Brunswick and Glenroy customer service centres.

See what items are accepted here

Contact us online

Report an issue to Council

To submit application documents or information, use our Send a message form. Do not use this form to report an issue. Use this form only to send application documents or application information. 


Call us

Phone: 9240 1111 (24 hours, after hour urgent issues like dog attack or fallen tree)

Accessible options


Send us a message

If you are looking to send us a written message you can do using our Send a message form. This form gives you options to write a message and upload relevant files.

You can also contact us by emailing


Customer Service Centre locations

Moreland Civic Centre in Coburg, our Brunswick Customer Service Centre and our Glenroy Customer Service Centre have all now reopened for in-person general customer service. These centres are all open from 8:30am to 5pm, and are closed on public holidays.

Our centres are located at:

Postal address: Locked Bag 10, Merri-bek VIC 3058 Australia


Social media


Languages and interpreters

Language Link is Council's free multilingual telephone information service. You can phone to connect to Council through a telephone interpreter or listen to information.


Media enquiries

The contact for media enquiries is Council's Senior Media and Communications Advisor on 0407 556 101.


Making a complaint

Moreland City Council is committed to providing quality services to the community. See complaints about Council services for information about how to make a complaint or provide feedback.



Whistleblowers provides information on whistleblowing, reporting processes and contact details for whisteblowers.


Victorian Charter of Human Rights and Responsibilities

Council complies with the Victorian Charter of Human Rights and Responsibilities. Read the Human Rights and Responsibilities Act 2006.

Council assesses the implications of Council meeting and Planning and Related Matters meeting reports against the requirements of the Charter.



Moreland ABN: 46 202 010 737