Opening Hours: Coburg, Brunswick and Glenroy
Monday: 8:30am to 5pm
Tuesday: 8:30am to 5pm
Wednesday: 8:30am to 5pm
Thursday: 8:30am to 5pm
Friday: 8:30am to 5pm
Please note: we are not accepting cash payments at our Brunswick Customer Service Centre and our Glenroy Customer Service Centre. You can still pay by cheque, EFTPOS or credit card (VISA/Mastercard). If you need to pay by cash, please visit our Moreland Civic Centre in Coburg. You can also pay in cash by taking your bill to any Australia Post.
Visitors are asked to sanitise their hands on arrival and maintain social distancing. Visitors are encouraged to wear masks if you cannot physically distance by 1.5 metres.
Call us for customer service assistance
We're still available to provide you with information and services through our other communication channels:
- You can call us on 9240 1111 to talk with our Customer Service Team.
- You can view our online services including bins and collections, new pet registrations, planning enquiries and more.
Recycling at our customer service centres
You can also drop off your household ‘hard to recycle’ items into our yellow recycling stations at Coburg, Brunswick and Glenroy customer service centres.
Contact us online
To submit application documents or information, use our Send a message form. Do not use this form to report an issue. Use this form only to send application documents or application information.
Phone: 9240 1111 (24 hours, after hour urgent issues like dog attack or fallen tree)
- TTY: Phone 133 677
- Speak and listen: Phone 1300 555 727
- Internet relay users: Connect to National Relay Service. Ask for (03) 9240 1111
Send us a message
If you are looking to send us a written message you can do using our Send a message form. This form gives you options to write a message and upload relevant files.
You can also contact us by emailing email@example.com.
Customer Service Centre locations
Moreland Civic Centre in Coburg, our Brunswick Customer Service Centre and our Glenroy Customer Service Centre have all now reopened for in-person general customer service. These centres are all open from 8:30am to 5pm, and are closed on public holidays.
Our centres are located at:
- Moreland Civic Centre, 90 Bell Street, Coburg
- Brunswick Customer Service Centre, 233 Sydney Road, Brunswick
- Glenroy Customer Service Centre, 796N Pascoe Vale Road, Glenroy
Postal address: Locked Bag 10, Merri-bek VIC 3058 Australia
Languages and interpreters
Language Link is Council's free multilingual telephone information service. You can phone to connect to Council through a telephone interpreter or listen to information.
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The contact for media enquiries is Council's Senior Media and Communications Advisor on 0407 556 101.
Making a complaint
Moreland City Council is committed to providing quality services to the community. See complaints about Council services for information about how to make a complaint or provide feedback.
Whistleblowers provides information on whistleblowing, reporting processes and contact details for whisteblowers.
Victorian Charter of Human Rights and Responsibilities
Council complies with the Victorian Charter of Human Rights and Responsibilities. Read the Human Rights and Responsibilities Act 2006.
Moreland ABN: 46 202 010 737