Late rates payments and payment arrangements
We recognise that the coronavirus (COVID-19) pandemic will cause financial hardship for members of the community.
If you are experiencing financial hardship, please submit a payment arrangement or extension request below. To discuss further please contact the Revenue Services Unit on 03 9240-1111.
If you are a pensioner, you will automatically receive a $50 rates waiver in 2020-21. If you are a Health Care Card holder you can apply for this discount.
If you own your home and live on a low income, we are offering COVID-19 Relief and Recovery Grants so you can make energy saving upgrades to your home that will reduce your electricity bills. Go to our Zero Carbon Moreland website to find out how we're supporting low income earners to improve their homes and reduce their bills.
Council’s COVID-19 Financial Hardship Policy can be found here (PDF 145Kb).
Any arrears shown on your annual rates notice must be paid immediately, unless an approved payment agreement or extension is in place. Arrears may be subject to legal action without further notice. Any account escalated to Council's debt collection agency may incur legal costs if legal action is taken.
Penalty interest on late payments
When you pay your rates and charges, it is essential that Council receives your payment by the due date, as shown on your annual rates notice.
If an instalment is not paid on or before the due date, you may be charged interest on the overdue amount.
The 2020-21 rating period has the interest rate set at 10 per cent per annum. This interest rate is fixed under Section 2 of the Penalty Interest Rates Act 1983.
Payment arrangements with Council
If you are experiencing difficulties that prevent you from paying your rates and
charges by the due date, it is important that you contact Council to discuss an alternative payment plan.
A payment arrangement submission can be made via the online form below or here (DOC 50Kb).
All payment arrangements are managed by Council’s appointed collection agent, Recoveries and Reconstructions.
If you organise a payment arrangement and follow the agreed payment plan, Council will withhold recovery action against outstanding rate arrears.
Rates support information in your language
Greek - Greek (PDF 156Kb)
Urdu - Urdu (PDF 163Kb)
Turkish - Turkish (PDF 117Kb)
Chinese - Chinese (simplified) (PDF 149Kb)
Arabic - Arabic (PDF 131Kb)
Italian - Italian (PDF 116Kb)
- Spanish - Spanish (PDF 153Kb)
Late rates payments and COVID-19 payment arrangements form
Moreland City Council is committed to protecting your privacy in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).
The personal information requested on this form is being collected by Moreland City Council for property, rating and voting purposes and may also be used to update your personal information otherwise held by Council (for example, contact details including email address, phone number).
The personal information will be disclosed to authorised agencies for statutory and legislative requirements and may also be used by Council for related purposes.
It will not be disclosed to any other external party without your consent, unless required or authorised by law. If the personal information is not provided you may risk not receiving Council or other authority correspondence and/or important information.
You can gain access to your personal information you have provided to Moreland City Council and if you wish to alter it, please contact Council’s Privacy Officer via telephone on 9240 1111 or e-mail at Privacyofficer@moreland.vic.gov.au.